The WV PSC issued an Order today setting an evidentiary hearing for December 17 - 19 on its General Investigation into meter reading, billing and customer service practices.
An evidentiary hearing will allow interested parties to intervene, file testimony and cross examine witnesses. At the end of the process, the PSC will order remedies, if it determines that any are necessary.
The Commission has set a deadline of November 27 for petitions to intervene in the case.
In addition, FirstEnergy filed its response to the PSC Staff's recommendations.
FirstEnergy is now admitting that maybe we're right. It's the legal equivalent of being "a little pregnant," I suppose.
An evidentiary hearing will allow interested parties to intervene, file testimony and cross examine witnesses. At the end of the process, the PSC will order remedies, if it determines that any are necessary.
The Commission has set a deadline of November 27 for petitions to intervene in the case.
In addition, FirstEnergy filed its response to the PSC Staff's recommendations.
FirstEnergy is now admitting that maybe we're right. It's the legal equivalent of being "a little pregnant," I suppose.
...the Companies identified accounts in the Potomac Edison and Mon Power territories that we deemed necessary for reading on a monthly basis through at least January 2014 in order to help address the situation. If the Companies are unable to obtain an actual reading for those accounts during that period, the billing department is reviewing the history to manually determine an estimate. If a manual estimate cannot be calculated or other problems are discovered, the account is escalated to a Meter Reading supervisor.
How do you suppose these accounts were "identified?" In its monthly statistical filing, FirstEnergy states that there are only "several thousand" problem accounts (out of more than 500,000). I guess that must mean I've heard from every one of those customers over the past year and a half because I'm sure they didn't leave out any of the people who've told me their billing horror story.
After last month's review of accounts with multiple estimates during last year's storms and winter heating season, we have identified several thousand customer accounts for special handling. This is a proactive attempt to mitigate compounding issues from a year ago. These accounts will be downloaded for reading on a monthly basis starting November through January 2014. These accounts also have a hold placed OR billing to first allow for an internal review if an actual read cannot be obtained. The review includes a billing representative's analysis of last year's estimation through the winter heating period to manually determine an estimate. If a manual estimate cannot be calculated or other problems are discovered the account is escalated to the Meter Reading supervisor for further handling.
So, are you "special?" FirstEnergy still hasn't gotten it right. We are ALL "special."
How much money is this company going to waste on uninspired, half-assed "fixes" and denial of the problem? Will they end up spending MORE than it would have cost to just do it right in the first place?
How much money is this company going to waste on uninspired, half-assed "fixes" and denial of the problem? Will they end up spending MORE than it would have cost to just do it right in the first place?
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