Of course FirstEnergy had to have the last word in the WV Public Service Commission General Investigation into its billing, meter reading and customer service practices.
FirstEnergy's latest attempt to pretend there's no problem was entitled "Status Report." ??? Is there some legal requirement for a "status report" in a general investigation that's waiting for an order that nobody but FirstEnergy knows about? Or maybe it's just cover for the PSC to also pretend that nothing's wrong so they can dismiss the investigation, after wasting everyone's time for the past year?
FirstEnergy's "Status Report" is a rendition of all the super-de-dooper changes the company has made to the crappy way they treat you, the customer, ever since the PSC started giving them the hairy eyeball. Let's see if this makes people who receive gigantic bills they can't pay feel any better:
FirstEnergy's latest attempt to pretend there's no problem was entitled "Status Report." ??? Is there some legal requirement for a "status report" in a general investigation that's waiting for an order that nobody but FirstEnergy knows about? Or maybe it's just cover for the PSC to also pretend that nothing's wrong so they can dismiss the investigation, after wasting everyone's time for the past year?
FirstEnergy's "Status Report" is a rendition of all the super-de-dooper changes the company has made to the crappy way they treat you, the customer, ever since the PSC started giving them the hairy eyeball. Let's see if this makes people who receive gigantic bills they can't pay feel any better:
Added messaging informing customer as to payment options when an actual bill is received (after multiple estimates) if the bill is > 25% than the customer's prior year bill informing customers of some payment options at receipt of the bill reducing dissatisfaction with catch-up bills.
There, all better. FirstEnergy will give you some "options" to prevent that kick in the gut feeling you get when opening an electric bill hundreds or thousands of dollars more than you expected. You still have to pay the bill, but reading some canned message in tiny print should make you feel all warm and fuzzy and avert the panic attack. Right.
This list of FirstEnergy's "accomplishments" is crap. Most of it is old stuff they already "accomplished" that either didn't do anything, or screwed things up even further. Customers STILL received huge bills they couldn't pay this spring, just like last year.
FirstEnergy's plans for future improvements include more tiny print "messaging" on your bill. Because, don't you know, the whole problem all along has been that you're just stupid, and FirstEnergy has done nothing wrong.
FirstEnergy also promises to continue to screw around with its estimation algorithm. *NOOOOOOOOOOOO!*
I have a couple of "improvements and evaluations" for FirstEnergy that might actually make a difference. They're really quite simple.
1. Apologize.
2. Accept responsibility for your actions.
3. Make amends to your customers.
But I don't see that ever happening.... because the WV PSC probably wants to pretend there is no problem just as badly as FirstEnergy does. Once again, the customer gets tossed under the regulatory bus.
Did any of these chuckleheads pause to consider the effect of an unsatisfactory conclusion to the general investigation on the FirstEnergy base rate case? The hoi polloi haven't had an opportunity to get over the billing & meter reading issues before they got hit with a gigantic rate increase. What do they see? They see FirstEnergy being rewarded for complete and utter failure.
FirstEnergy better get comfy curled up in the fetal position. It's going to be a rough year.
This list of FirstEnergy's "accomplishments" is crap. Most of it is old stuff they already "accomplished" that either didn't do anything, or screwed things up even further. Customers STILL received huge bills they couldn't pay this spring, just like last year.
FirstEnergy's plans for future improvements include more tiny print "messaging" on your bill. Because, don't you know, the whole problem all along has been that you're just stupid, and FirstEnergy has done nothing wrong.
FirstEnergy also promises to continue to screw around with its estimation algorithm. *NOOOOOOOOOOOO!*
I have a couple of "improvements and evaluations" for FirstEnergy that might actually make a difference. They're really quite simple.
1. Apologize.
2. Accept responsibility for your actions.
3. Make amends to your customers.
But I don't see that ever happening.... because the WV PSC probably wants to pretend there is no problem just as badly as FirstEnergy does. Once again, the customer gets tossed under the regulatory bus.
Did any of these chuckleheads pause to consider the effect of an unsatisfactory conclusion to the general investigation on the FirstEnergy base rate case? The hoi polloi haven't had an opportunity to get over the billing & meter reading issues before they got hit with a gigantic rate increase. What do they see? They see FirstEnergy being rewarded for complete and utter failure.
FirstEnergy better get comfy curled up in the fetal position. It's going to be a rough year.
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