Good news, FirstEnergy customers! If you're one of the thousands of customers whose electric meter is only read every other month (or longer interval), there is now a quick and easy solution to your problem!
Simply pick up your phone and call the customer service number on your bill and "inquire" about it. Then do it again the next day. (Like those instructions on your shampoo bottle -- lather, rinse, repeat).
According to the voice message I now have recorded on my answering machine from FirstEnergy escalation specialist (or other fun job title) "Kim" (employee number 30111):
Simply pick up your phone and call the customer service number on your bill and "inquire" about it. Then do it again the next day. (Like those instructions on your shampoo bottle -- lather, rinse, repeat).
According to the voice message I now have recorded on my answering machine from FirstEnergy escalation specialist (or other fun job title) "Kim" (employee number 30111):
Any time there is a bill inquiry on the account more than one occasion we do send out to verify a check reading..."
Kim was explaining why I received a "special" actual reading after my May bill was estimated.
Except I haven't made any bill inquiries since January. So, be aware that there may be a 4 month delay in your own "special" meter reading.
My May bill was estimated on May 15, as scheduled. Kim and her co-workers informed me that on May 16, a "must read" order for my account was issued from the company's billing office. This delayed my bill, waiting for the "must read" to occur. On May 27, 12 days AFTER the estimate was first calculated, FirstEnergy sent me an estimated bill anyhow. It was actually pretty accurate this month (yay!) The very next day, May 28, a meter reader made a special trip all the way out here just to "must read" my meter. The "must read" was not reflected on my bill, because the company had already sent me an estimated bill the day before.
My June bill is scheduled to be an actual read, along with all the other customers in my neighborhood. What was the purpose of the May 28 read? Did FirstEnergy just need to waste some meter reader time coming all the way out here for nothing?
As usual, FirstEnergy's right hand doesn't know what its left hand is doing.
The effect of FirstEnergy's "must read" to make sure my bill was accurate this month served only to delay my bill by 12 days. It did not make it any more accurate.
The company did some fine dancing and singing about what alignment of the moon and stars made its billing department roll out of bed one morning and decide to put a "must read" on my account. It finally settled on the excuse that my multiple billing inquiries last year and early this year needed to finally be acted upon. You da' man, FirstEnergy!
Unless, maybe, that "must read" came from somewhere else in the company and was supposed to simply shut me up until the Commission issued its Order in the meter reading & billing case? Hmm... perhaps I should consult an att........ oh, *shhhhhhhh*
Who else has made multiple inquiries about their bill in the past and recently received a "special" extra read in an estimated month? Anyone?
Except I haven't made any bill inquiries since January. So, be aware that there may be a 4 month delay in your own "special" meter reading.
My May bill was estimated on May 15, as scheduled. Kim and her co-workers informed me that on May 16, a "must read" order for my account was issued from the company's billing office. This delayed my bill, waiting for the "must read" to occur. On May 27, 12 days AFTER the estimate was first calculated, FirstEnergy sent me an estimated bill anyhow. It was actually pretty accurate this month (yay!) The very next day, May 28, a meter reader made a special trip all the way out here just to "must read" my meter. The "must read" was not reflected on my bill, because the company had already sent me an estimated bill the day before.
My June bill is scheduled to be an actual read, along with all the other customers in my neighborhood. What was the purpose of the May 28 read? Did FirstEnergy just need to waste some meter reader time coming all the way out here for nothing?
As usual, FirstEnergy's right hand doesn't know what its left hand is doing.
The effect of FirstEnergy's "must read" to make sure my bill was accurate this month served only to delay my bill by 12 days. It did not make it any more accurate.
The company did some fine dancing and singing about what alignment of the moon and stars made its billing department roll out of bed one morning and decide to put a "must read" on my account. It finally settled on the excuse that my multiple billing inquiries last year and early this year needed to finally be acted upon. You da' man, FirstEnergy!
Unless, maybe, that "must read" came from somewhere else in the company and was supposed to simply shut me up until the Commission issued its Order in the meter reading & billing case? Hmm... perhaps I should consult an att........ oh, *shhhhhhhh*
Who else has made multiple inquiries about their bill in the past and recently received a "special" extra read in an estimated month? Anyone?
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