FirstEnergy faced off with ratepayers in Shepherdstown at two public comment hearings in as many days. Despite the plaintive wail coming from a march of malcontents, the company, the PSC and some media outlets continue to cling to their fantasy that things are getting better. They're not, of course, but FirstEnergy persists in denying any wrongdoing, while continuing to make excuses for the reprehensible way it has treated its meal ticket, err.... "customers."
The PSC and the company, working in tandem, quelled their fright of the Eastern Panhandle by scheduling the hearings for hours inconvenient for the area's DC-communting population, and refusing to undertake any effort to give the public adequate notice of the hearings.
No matter -- the company was still resoundingly spanked by a determined group of unhappy customers who came to tell their stories. Those who made the effort to speak out in Shepherdstown included a single mom who had to choose between feeding her child or having heat due to outrageous Potomac Edison bills, and a retired couple who received a bill from Mon Power for their West Virginia second home that totaled more than $5,000. Many more came before the Commission and though their personal stories were varied, all those who spoke asked that the company be ordered to read every meter every month for a period of one year in order to develop accurate usage data on which to base future estimates.
The public also resoundingly agreed that FirstEnergy's presentation of continued excuses was... crap! The only ones who seemed to enjoy it were the media and FirstEnergy's lawyer, who listened raptly to the exact same presentation with a pseudo-fascinated concentration... twice.
In the face of all its misdeeds being publicly exposed by customer after customer, FirstEnergy continued to make excuses and deny that there is a problem. FirstEnergy steadfastly refuses to admit its failings, issue a credible apology, and make amends for the injury it has caused to its captive customers.