October 23, 2013 - 5:30 p.m.
Location: Shepherd University, Frank Ctr., Shepherdstown, WV
October 24, 2013 - 9:30 a.m.
Location: Shepherd University, Frank Ctr., Shepherdstown, WV
October 24, 2013 - 5:30 p.m.
Location: West Chester Village, Stafford Room, Fairmont, WV
October 25, 2013 - 9:30 a.m.
Location: West Chester Village, Stafford Room, Fairmont, WV
...the Commission directs FirstEnergy to provide a representative that will make a presentation at each hearing, lasting approximately one hour. The presentation should, at a minimum, discuss (i) the circumstances that gave rise to the current customer meter reading and billing problems, (ii) how the merger and severe storms in 2012 affected customer meter reading and billing, (iii) changes implemented to improve customer meter reading and billing, (iv) planned changes to improve customer meter reading and billing and (v) services available to customers continuing to experience meter reading and billing problems.
FirstEnergy should arrange for its representative(s) to have access to customer records at each hearing to the extent possible and be available to speak with customers individually after the completion of public comment.
Fortunately, several citizen/consumer organizations will be distributing special enrapturement resistance tools called "education" and "citizen action" at a community meeting BEFORE the PSC and FirstEnergy's magical mesmerizing road show.
Mark your calendars to attend a Jefferson County community meeting on the evening of Wednesday, October 16. More information will be coming before the end of the week, so check back here soon!