The PJM cartel is a private club meant for the MWM (Members Who Matter - thanks, Bill!). The rest of you "stakeholders" only have a role in ensuring that PJM's annual budget of $32M is adequately funded. Other than that, PJM really doesn't care what you think.
Now, imagine the shock and horror of one bourgeois "stakeholder" who received the following email invitation to participate in PJM's Stakeholder Survey yesterday.
PJM aims to provide you and your organization with the best possible service. To achieve that goal, PJM surveys the organizations with which they work to ask you what they are doing right and – more importantly – what could be done better. The survey is very important and takes approximately 20-30 minutes.
To take the confidential survey, click on the link below:
If the link does not work please copy and paste it into the address bar in your browser, or simply go to the websitewww.metrus2.com/pjmstakeholder and enter your survey access code: *REDACTED*. You can also go to http://www.pjm.com/about-pjm/who-we-are/stakeholder-satisfaction-survey.aspx
Metrus Group is the survey research firm selected to administer the survey. Metrus Group will not ask for or collect any personal information. Your responses will be completely confidential. The survey access code lets Metrus Group know which stakeholder organization you are from.
Thanks in advance for your help. Your responses will enable PJM to maintain the high service levels you deserve and they desire. If you have questions or need assistance you may contact the PJM Hotline at (866)-400-8980, or Metrus Group via email firstname.lastname@example.org or (908) 231-1900 and ask for the PJM support team.
They weren't lying about this survey taking 20 - 30 minutes. It's quite extensive and if you've used any of PJM's "services" over the past year, it can expand endlessly like a window, inside a window, inside a window, ad finem. But, it's the best look us plebeians are going to get at what the cartel club considers important. Like royalty everywhere, PJM just doesn't realize how arrogant they come across. Here are a select few survey questions:
PJM wants to know about its "corporate reputation" and how you would rate them on the following:
Being well-managed, trustworthy, innovative, an industry leader, attracting and retaining the best and brightest employees, having efficient processes, having required systems and infrastructure in place AND the most important:
Helping my company succeed and being easy to do business with, because the PJM cartel's first mission is to help its members make money! What? You thought PJM's mission was to keep the lights on? Ha ha ha, you little prole, what a kidder!
PJM also wants to know how well they've done educating stakeholders and helping members work toward consensus of stakeholder issues.
PJM also wants your opinion on their food and "making you feel valued." What is this, a Chuck E. Cheese franchise, or a regional grid operator? Who knew PJM was a vacation destination?
PJM also wants to know where you get your information about them (because propaganda is only useful if it is disseminated correctly):
Inside Lines, committee emails, communication with PJM employees (ultra-secret meetings where unneeded transmission projects are propped up endlessly), communication with committee members, trade media, pjm.com, or a company representative.
PJM asks: Have you read, seen or heard anything in the news media about PJM in the last six months? (In other words, are you Amish?)
What sources do you find useful for providing industry info.? (because PJM needs to make sure their propaganda reaches these markets):
Internet search engines such as Google or Bing, Industry-specific blogs, Internet news sites such as CNN.com, Blogs and/or online discussion groups, Twitter, Facebook, RSS feeds, YouTube or trade media, newsletters or news media. For any you checked, be sure to now check them off your list of reliable sources in the future.
Perhaps PJM doesn't have the right kind of role model in Mother FERC, but the purpose of an RTO is supposed to be to ensure open access and non-discriminatory transmission services, the continued reliability of the system, and to operate wholesale electricity markets that provide electricity suppliers with more options for meeting consumer needs for power at the lowest possible cost.
It's really not all about providing a smokescreen for investor owned utility transmission building schemes, wining and dining utility executives, or helping investor owned utilities to succeed. It's supposed to be about serving the electric consumer, or "stakeholder."
Here's how PJM might go about doing a real "stakeholder" survey: The following question, and a mechanism for every one of PJM's 60 million "stakeholders" to individually answer it, should be featured on every cable news channel and on the front page of USA Today:
Have you ever heard of PJM Interconnection and how it serves consumers?