While trying to do a radio program about FirstEnergy's Potomac Edison/Mon Power plant transfer this morning, I found it interesting that every person who called in mentioned Potomac Edison's recent unjust and unreasonable billing practices. And then I sat down to pay a pile o' bills when I got home and guess what? There was my Potomac Edison bill. The company has been urging customers with questions about their bills to call the customer service center, so I did.
Forty minutes later, I still didn't have logical answers to my questions. I can only imagine how customers who have received astronomical bills they cannot pay must feel after an hour in Potomac Edison's "valued customer" funhouse.
First, I had to verify that I actually was a customer because my name supposedly isn't on the bill. Now, we know that's just not true, don't we? I guess that must be a common mistake, right, Randy?
After the first customer service rep. and I determined that the cause of my budget plan billings being inconsistent was Potomac Edison's lack of meter reading over the past year, it was suggested that I begin reading my own meter on those months that Potomac Edison can't make it to my house. I was assured that Potomac Edison attempts to read meters EVERY MONTH, however they are only required to read them twice a year.
After being informed that was complete and utter crap, she further insisted that Potomac Edison's WV tariff required only two readings per year and began to argue with me. When I suggested she check her information with her supervisor, I got dumped onto hold for 29 minutes without explanation. TWENTY-NINE minutes! I guess I was supposed to hang up and go away, but I simply turned on the speaker and set the phone on my desk while I tackled the 472 emails that had piled up while I was away. Oh... and I was highly entertained by Potomac Edison's hold muzak play list, which I have noted to share with you.... song by hysterical song:
You've got a friend
Still the same
Sister golden hair
Good day sunshine
And here's where it got really hysterical...
How long (has this been going on)
Rocket man (and I think it's gonna be a long, long time)
Operator (could you help me place this call)
And just when I was starting to wonder what was coming next, "the supervisor" picked up the line and was not surprised in the least to find that I had been waiting 29 minutes and no one had bothered to tell her why I was calling.
At least she verified that Potomac Edison is required to read meters every other month according to their WV tariff and that the first customer service rep. was wrong. I wasn't convinced that the supervisor actually would correct this misconception, however. I guess it really doesn't matter how much Potomac Edison lies to you when you call for assistance.
However, while also verifying that my inconsistent bills were the product of Potomac Edison failing to read my meter, even she couldn't tell me why my new (APP) Summary only included 4 months while my neighbor's included 12. Or why last month's bill was much higher for less kwh. Apparently all my problems will be over if I only read my own meter from now on. Right.